REFUND POLICY

Refunds will be available when there is a wrong payment or swiping of card into Borgarbros account. Refunds are also available when there is a change in patient’s general medical condition like Cardiac, Pulmonary or Endocrinal etc, rendering the patient unsuitable for said treatment.

Dental treatment outcome (much like all medical) depends on many factors including condition and progress of under-lying disease, patient’s biology, pre-and post-treatment care and patient’s compliance. If Borgarbros dentist management, subject to review by the Borgarbros dentist Quality Processes, determines that treatment outcome could have been better, they under sole discretion may approve refunds.

Refunds : Credit to patient’s Bank (takes 10-15 days) .

Refund Process (Time required for the process to complete 5-7 days)

1. Refund process will start once written request is received from patient with reasons. Request should have been initiated within 6 months.
2. For Refund: Patient will submit documents, receipts, x-rays. Patient will also return Borgarbros delivered dentures, crowns, aligners, failed implants, ortho appliances if any, to the treating clinic for which refund is asked. No refund will be eligible if there is a loss of prosthesis or failure to return the implant.
3. Borgarbros Quality Team will review refund request based on all facts & patient-provided records pertaining to the underlying condition and reserves full and complete right to approve the above.
4. Consultations, x-rays, diagnosis & treatment planning, membership plans are not eligible for refund; these will be deducted. Lab charges for prosthesis, aligners, crowns, dentures etc. will also be deducted.

Refund Claims will not be eligible:

1. Treatment has started / part completed / prosthesis fitted or the implant, brackets or crowns have been ordered.
2. Patient does not report for treatment for long time and condition deteriorates or the fit has changed; like in cases of dentures, crowns, aligners etc.
3. 6 months have passed since the treatment is over or the patient gets treatment done at any clinic outside Borgarbros dentist.
4. Patient did not comply with instructions or failed to report for further treatment like in implants or wear retention plates in Orthodontic treatment as advised.
5. Aligners: If impressions or scan has been done and the aligners have been ordered.
6. If the Aligner / crown / denture has not been collected by the patient and the ‘fit has changed’, due to shifting of teeth, requiring new measurements.
7. If the treatment is booked under ‘zero interest’ finance schemes.

Warranty treatments:

1. Crowns/ bridges under warranty by Lab: Warranty is limited to free replacement of prosthesis (crown, bridge) during warranty if it cracks, chips or comes out. Crown will have to be returned to avail warranty.
2. Wherever, the crown or prosthesis is lost, cost of remaking will be charged.
3. Warranty is for the crown only and not for tooth. Pain in tooth does not qualify for refunds towards the Crown.
4. The warranty does not cover tooth fracture, tooth disease or toothache

MANAGEMENT RIGHTS

In case a patient has made any attempt to defame Borgarbros or the doctors of Borgarbros, management reserves the right to reject the claim for refund or retreatment. Borgarbros Management reserves the right to accept or reject any refund claim based on the clinical findings & patient history. Management has also the right to accept or reject any Re-treatment if the patient has not followed the instructions. Disputes if any are subject to exclusive Jurisdiction of Icelandic courts, where the company has its registered office.